We always want you to enjoy our products and if you are not fully happy with your recent purchase, we will provide a refund/exchange for any products on https://banilausa.com within 30 days of purchase.
Please reach out to [email protected] with your order number and the products you would like to return or exchange. Complimentary free shipping is not applicable to product exchanges.
All returns must be processed within 30 days of receiving the order. Order# must be provided to place a return.
You will be refunded in full to your original form of payment within 5-10 business days after the product is received by our warehouse. Please note, your original shipping charges are not refunded. Email us at [email protected] and we’ll help you!