RETURN & REFUND POLICY
Last updated: July 3, 2026
Return Eligibility
We accept returns within 30 days of the delivery date, provided that the item is unused, unopened, and in its original packaging. Items that have been opened, used, or damaged after delivery are not eligible for return.
The following items are not eligible for return:
- Opened or used products
- Items not in their original packaging
- Final sale or promotional items marked as non-returnable
- Gift cards
How to Initiate a Return
To start a return, please contact us via live chat on our website at banilausa.com within 30 days of receiving your order. Please have your order number and reason for return ready. Our team will review your request and provide further instructions.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return packages.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional processing time.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us via live chat on our website at banilausa.com within 7 days of delivery with a photo of the item and your order number. In these cases, we will cover the return shipping cost and offer a full refund or replacement at no additional charge.
Contact Us
For any inquiries, please contact us via live chat on our website at banilausa.com.
