All return/exchange inquiries must be submitted to email@example.com within 30 days of receiving the order.
Please reach out to firstname.lastname@example.org with your order number and the products you would like to return or exchange. Complimentary free shipping is not applicable to product exchanges.
You will be refunded in full to your original form of payment within 5-10 business days after the product is received by our warehouse. Please note, your original shipping charges are not refunded. Email us at email@example.com and we’ll help you!
Email us at firstname.lastname@example.org and we’ll help you!
If you purchased Banila Co products from any one of our retailers in the United States and are unhappy, please contact the retailer directly for guidance.
I Received My Box Damaged:
Unfortunately, these unforeseen events occur during transit. We can assure you that all packages are packed and prepared for shipment handling, but it is out of our control on how orders are handled during transit.
I Received My Clean It Zero With A Broken Authenticity Seal On The Box And/Or Product:
Unfortunately, these unforeseen events occur during transit. Fortunately, we are the official Banila Co brand, all products purchased from www.banilausa.com are authentic.
Please reach out to email@example.com for further assistance.
My Package Was Marked Delivered But Never Arrived:
Sometimes tracking information will be marked as delivered before they actually arrive. Please allow some time for the carrier to be delivered within a few days. It's most likely on its way to you, but please check with your neighbors and/or post office for information in the meantime!
-DHL customer service: 1-800-225-5345
-USPS customer service: 1-800-275-8777
-Fedex customer service: 1-800-463-3339
-UPS customer service: 1-800-742-5877
I Was Issued A Refund When Will I Receive My Money Back:
Credits usually take 5-10 business days from the time we receive your item.
Shipping costs are non-refundable.
I Purchased During A Sale, Can I Get A Refund:
Unfortunately, all items purchased during a promotion is final sale.